Telephone Etiquette Training Course in Finland

Our corporate training course is also available in Helsinki, Espoo, Tampere, Vantaa, Oulu, Turku, Jyväskylä, Lahti, Kuopio, Pori, Kouvola, Joensuu, Lappeenranta, Hämeenlinna, Vaasa, Seinäjoki, Rovaniemi, Mikkeli, Kotka, Salo, Porvoo, Kokkola, Hyvinkää, Nurmijärvi, Järvenpää, Rauma, Tuusula, Kirkkonummi, Kajaani, Kerava, Naantali, Savonlinna, Hanko, Åland Islands.

Welcome to our Telephone Etiquette Training Course in Finland, designed to equip you with the essential skills and etiquette required for effective telephone communication. In today’s fast-paced world, where phone calls play a crucial role in business and personal interactions, mastering telephone etiquette is paramount for success. This course is crafted to enhance your communication abilities, build rapport with callers, and leave a positive impression in every interaction.

Throughout this course, you will delve into the nuances of professional telephone etiquette, learning how to handle calls with courtesy, clarity, and confidence. Our comprehensive curriculum covers various aspects such as answering calls professionally, managing difficult conversations, and conveying messages effectively over the phone. You will also gain insights into the importance of tone, language choice, and active listening during telephone interactions.

Moreover, our experienced trainers will guide you through practical scenarios and real-life examples, allowing you to apply the learnt techniques in simulated telephone conversations. By the end of this course, you will emerge as a skilled communicator, capable of handling diverse telephone situations with finesse and professionalism. Join us on this journey to master the art of Telephone Etiquette and elevate your communication prowess.

Enroll in our Telephone Etiquette Training Course today and embark on a path towards becoming a confident and effective communicator in phone conversations.

Who Should Attend this Telephone Etiquette Training Course in Finland

• Executives
• Team Leaders
• Entrepreneurs
• Educators
• Recent Graduates

Course Duration for Telephone Etiquette Training Course in Finland

• 2 Full Days
• 9 a.m to 5 p.m

Course Benefits of Telephone Etiquette Training Course in Finland

Course Objectives for Telephone Etiquette Training Course in Finland

The Telephone Etiquette Training Course aims to enhance professionalism and communication skills in telephone interactions. Participants will learn effective strategies to improve customer satisfaction and efficiency in handling calls.

• Develop clear and concise communication techniques over the phone.
• Enhance active listening skills to better understand customer needs.
• Implement professional greeting and closing protocols during calls.
• Learn to handle challenging or difficult conversations with tact and diplomacy.
• Improve responsiveness and follow-up procedures for customer inquiries.
• Enhance call management skills for efficient call routing and handling.
• Implement strategies to maintain professionalism and positivity during calls.
• Learn effective techniques for resolving conflicts and handling complaints.
• Develop rapport-building skills to create lasting connections with callers.
• Improve time management practices to handle calls promptly and effectively.
• Implement strategies to increase sales and upselling opportunities during calls.
• Enhance overall communication effectiveness to convey messages clearly and persuasively.

Course Content for Telephone Etiquette Training Course in Finland

This course equips participants with essential skills for effective telephone communication, including clear communication techniques and active listening skills. It covers professional greetings, conflict resolution, and strategies to enhance overall communication effectiveness during calls.

1. Developing Clear and Concise Communication Techniques:
   • Implementing clear and concise language during phone conversations.
   • Using appropriate tone and language to convey messages effectively.
   • Practicing active listening to understand and respond to caller inquiries.
2. Enhancing Active Listening Skills:
   • Utilizing techniques to improve focus and concentration during calls.
   • Clarifying information by asking relevant questions and paraphrasing.
   • Empathizing with callers to build rapport and trust.
3. Implementing Professional Greeting and Closing Protocols:
   • Creating a positive first impression with professional greetings.
   • Ending calls with polite and courteous closing statements.
   • Using appropriate language and tone for different customer interactions.
4. Handling Challenging or Difficult Conversations:
   • Remaining calm and composed during challenging calls.
   • Applying strategies to de-escalate tense situations.
   • Resolving issues effectively while maintaining professionalism.
5. Improving Responsiveness and Follow-Up Procedures:
   • Responding promptly to customer inquiries and requests.
   • Following up on unresolved issues or callbacks in a timely manner.
   • Documenting call details and actions taken for future reference.
6. Enhancing Call Management Skills:
   • Organizing and prioritizing calls for efficient handling.
   • Routing calls to the appropriate departments or individuals.
   • Minimizing call waiting times and improving overall call flow.
7. Implementing Strategies for Professionalism and Positivity:
   • Projecting a positive and friendly attitude during calls.
   • Maintaining professionalism even in challenging situations.
   • Using positive language and gestures to create a pleasant caller experience.
8. Learning Effective Conflict Resolution Techniques:
   • Identifying and addressing customer concerns or complaints.
   • Resolving conflicts diplomatically and finding win-win solutions.
   • Turning challenging interactions into positive outcomes.
9. Developing Rapport-Building Skills:
   • Building trust and rapport with callers through empathetic communication.
   • Personalizing interactions to create a more meaningful connection.
   • Creating a welcoming and friendly environment during calls.
10. Improving Time Management Practices:
    • Prioritizing calls based on urgency and importance.
    • Handling calls efficiently to minimize call durations.
    • Managing multiple calls or tasks simultaneously with effective time management.
11. Implementing Sales and Upselling Strategies:
    • Identifying opportunities to upsell products or services during calls.
    • Using persuasive language and techniques to encourage additional purchases.
    • Turning customer inquiries into sales opportunities.
12. Enhancing Overall Communication Effectiveness:
    • Improving clarity and persuasiveness in conveying messages.
    • Enhancing listening skills to respond appropriately and effectively.
    • Using feedback to continually improve communication skills.

Course Fees for Telephone Etiquette Training Course in Finland

The Telephone Etiquette Training Course offers flexible pricing options to suit individual needs and preferences. Participants can choose from four different pricing plans designed to accommodate various budgets and learning requirements. Please note that specific pricing details are available upon request or registration.

• USD 679.97 For a 60-minute Lunch Talk Session.
• USD 289.97 For a Half Day Course Per Participant.
• USD 439.97 For a 1 Day Course Per Participant.
• USD 589.97 For a 2 Day Course Per Participant.
• Discounts available for more than 2 participants.

Upcoming Course and Course Brochure Download for Telephone Etiquette Training Course in Finland