Telephone Etiquette Lunch Talk in Finland

In the bustling world of business, mastering telephone etiquette is more critical than ever, ensuring professionalism, clarity, and efficiency in every call. Welcome to our Telephone Etiquette Lunch Talk in Finland, where we explore the nuances of effective communication over the phone amidst Finland’s tranquil backdrop. Join us for an engaging session where we delve into the art of telephone etiquette, providing practical tips and insights to enhance your communication skills and leave a lasting positive impression on every caller.

During this lunch talk, participants will uncover the secrets to creating meaningful connections over the phone, from answering calls promptly to handling difficult conversations with grace and professionalism. Through interactive discussions and real-life scenarios, attendees will learn how to navigate various telephone situations confidently and effectively. Whether you’re a seasoned professional or new to the world of business communication, this lunch talk offers a unique opportunity to refine your telephone etiquette skills and elevate your overall communication prowess.

Talk Objectives:

1. Mastering Professional Greetings:
   Learn the importance of greeting callers warmly and professionally to set a positive tone for the conversation.
2. Effective Call Handling:
   Discover techniques for efficiently managing incoming calls, including answering promptly, transferring calls accurately, and taking detailed messages.
3. Active Listening Skills:
   Understand the significance of active listening in telephone communication, including techniques to show genuine interest and understanding during conversations.
4. Clear and Concise Communication:
   Explore strategies for communicating clearly and concisely over the phone, avoiding jargon, and using appropriate language for maximum clarity.
5. Handling Difficult Calls:
   Learn how to manage challenging or confrontational calls with professionalism and diplomacy, de-escalating tensions and finding solutions where possible.
6. Professional Voicemail Etiquette:
   Understand the importance of maintaining a professional voicemail greeting and leaving clear, concise messages for callers.
7. Managing Multiple Calls:
   Discover techniques for effectively managing multiple calls simultaneously, including prioritization and time management strategies.
8. Building Rapport Over the Phone:
   Explore ways to build rapport and establish a connection with callers, fostering positive relationships and trust.
9. Respecting Caller Confidentiality:
   Understand the importance of maintaining caller confidentiality and privacy, ensuring sensitive information is handled with care and discretion.
10. Following Up After Calls:
    Learn the significance of follow-up actions, including sending thank-you emails, providing requested information promptly, and ensuring caller satisfaction.

More Information: 

Duration: 60 minutes 

Fees: $1899.97  USD 679.97

For more information please contact us at: contact@knowlesti.fi

If you would like to register for this talk, fill out the registration form below.